Delivery
UniKing Candle orders are shipped via SF Express to Hong Kong addresses and SF stations or locker only. Orders placed on the shop cannot be shipped internationally.
You will receive a notification email with your tracking information once your order has been shipped.
Under normal circumstances, SF Express standard delivery will take 2-3 working days.
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Order processing and shipping are done only on weekdays (not including public holidays).
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Shipping may take additional time during holidays and extreme weather conditions.
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Your shipping address cannot be changed once order is placed. UniKing is not liable for incorrect address on the invoice.
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Shipping to outlying islands may take two additional days for delivery
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All orders must be signed for on delivery
What happens if I’m not available to receive my package upon delivery?
All UniKing Online orders require a signature on delivery.
If you’re not available to receive your package upon delivery, SF Express will leave contact information for you to make alternative arrangements. Please contact SF Express should you need to enquire about your package delivery. SF Express will not be able to leave your order “hidden” at the delivery address unless this is specifically requested by you to SF Express.
Returns
What is the UniKing Online Store Returns Policy?
Currently, we only accept returns on orders with damaged, faulty, or incorrect items. Complimentary returns must be requested for within 28 days of the delivery date.
All returns must be sent back to the us within 28 days of contacting Customer Service. Partial and full refunds for online orders can be processed by UniKing.
Damaged, faulty or incorrect items in your order must be returned to UniKing by filling in with the picture of returned goods. Upon receipt of the returned goods, they will be assessed by our staff and we will contact you to arrange for the refund.
This policy is only applicable to purchases made online via the UniKing candle online store - : unikingcandle.com website.
This policy does not affect your rights under law as a consumer, which apply in addition.
What do I do if there is an issue with the item I received?
Contact UniKing within 28 days of the delivery date on 6439 8343 (Monday – Friday 10am-5:30pm, excluding Saturday and Public Holidays) or by sending an email to: Sales@unikingcandle.com